Policies and Terms
Bulk Dice Products
Please allow up to approximately 3 weeks for processing and shipping of products marked as Bulk Dice. Because of occasional manufacturing or shipping delays, we cannot guarantee a specific delivery date. We will notify you of any extended delays that may occur.
For bulk orders of over 1000 dice of a single type, additional discounts may apply. You may contact us to verify pricing and stock levels before purchasing.
Corporate and Educational Customers
Please contact us for information on submitting a purchase order and making payment by check.
Backorders
While we attempt to stock as many different items as possible in sufficient quantities to anticipate the demand of all our customers, we occasionally run low or run out of stock of an item. If you would like to order an item that is currently out of stock, you can contact us about placing the item on Backorder. Depending on quantity and item type, Backorders typically can be filled within 30 days.
Items placed on Backorder will not be shipped separately (and be subject to additional shipping charges) without your specific request. We will make every effort to make sure your order ships in as few shipments as possible. If you have specific requests please send us an e-mail with those requests.
Payment Information
We accept Visa, MasterCard, Discover, and American Express. We use PayPal to process all payment information.
We provide the ability to pay by check only to corporate or educational customers.
Returns Policy
To request authorization for a return, please send an e-mail to Customer Service using our contact form, telling us what you'd like to return/exchange, and including your first and last name and original order number. We will provide you with additional information for returning your order.
We will accept a return for any item within 30 days of your receipt of the order. We can only accept returns on items which are in their original condition. We can refund shipping costs only if the return is a result of our error.
When sending an item back, please include:
- the packing slip (or a legible copy);
- the reason for your return;
Please use cushioning packing material in a sturdy carton so that the contents will be protected from damage. For your protection, please use FedEx, UPS or USPS Priority Mail for your shipment.
We will notify you via email of your refund once we have received and processed the returned item.
Exchange Policy
If you would like to exchange any of the items that you ordered, you must contact us within 30 days from the ship date on your invoice. Freight charges will be applied to any exchange and must be paid in full before exchanged merchandise is shipped.
Refunds (less shipping and handling) will be issued for the full purchase price for returned merchandise provided that the merchandise is in resalable condition when it is returned and that the merchandise is returned within 30 days of the ship date on your invoice. Sale/clearance items and items sold "AS IS" are not refundable. Please include a copy of your invoice with your return.
Privacy Pledge
We keep your personal information private and secure. When you make a purchase from our web site, you provide your name, email address, credit card information, address and phone number. We use this information only to process your order and to keep you updated on your order. We will never sell, trade or give away your information. Everything you submit remains private and confidential. We will not send you unsolicited email or direct mail.
Trademark and Copyright Disclaimer
Trademarked company and game names appear throughout this web site. Rather than list the company names and entities that own the marks and/or insert a trademark symbol with each mention of each name, Dice Game Depot states that the use of these names is for editorial purposes only and to the benefit of the trademark owner with no intention of infringing upon their mark. In addition, Dice Game Depot states that it has no copyright claim over the companies' materials and such materials are used for marketing purposes only. Users of this web site should contact the trademark or copyright owner directly to obtain additional information regarding trademark and copyright issues.
